Patient Information

Anderson Family DentistryDr. Mercill and staff are dedicated to providing you with a pleasant visit and results that you’re proud to show off.  Our administrative staff is ready to help you with questions about scheduling, financial policy and insurance, to make that part of the process as simple as possible.

This section offers information from the administrative side of the practice, including:

  • What to Expect on Your First Visit
  • Scheduling
  • Financial Policy
  • Insurance
First Visit

Your initial appointment will consist of a consultation explaining your diagnosis and treatment options.  Occasionally, treatment can be done the same day as the consultation.  However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on another day.

Please assist us by providing the following information at the time of your consultation:

  • Current Xrays if applicable.
  • A list of medications you are presently taking.
  • If you have dental insurance, bring your insurance card with you.  This will save time and allow us to process any claims.
IMPORTANT: A parent or guardian must accompany all patients under 18.

Please alert the office if you have a medical condition that may be of concern (i.e. diabetes, high blood pressure, artificial heart valves and/or joints, rheumatic fever, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) or require medication prior to dental cleanings (i.e antibiotics, for pre-med.)

X-Rays

If your previous dentist has taken recent x-rays (within 6-months), you may request that they forward them to our office.  If there is not enough time, please pick them up and bring them to our office. If additional films are necessary, they can be taken at our facility.

Scheduling

Anderson Family DentistryAnderson Family Dentistry is open Monday through Thursday from 8:00 AM until 6:30 PM.  We will schedule your appointment as promptly as possible.  If you have pain or an emergency situation, every attempt will be made to see you that day.

We try our best to stay on schedule to minimize your waiting.  Due to the fact Dr. Mercill provides many types of dental services, various circumstances may lengthen the time allocated for a procedure.  Emergency cases can also arise and cause delays.  We appreciate your understanding and patience.

Please call us at (530) 365-3351 with any questions or to schedule an appointment.
Financial Policy

Patient Billing

For your convenience we accept Visa, MasterCard, Discover Card, American Express and Care Credit.  We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered.   We strive to give accurate estimates prior to treatment, however any remaining balance after insurance has paid is your responsibility.  If you have questions regarding your account, please contact us at (530) 365-3351.  Many times, a simple telephone call will clear any misunderstandings.
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Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

Most insurance companies will respond within four to six weeks.  Your prompt remittance of any remaining balance will be appreciated.

Insurance

At Anderson Family Dentistry we make every effort to provide you with the finest care and the most convenient financial options.  To accomplish this we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures, please bring your insurance information with you at your first visit. If you have any problems or questions, please ask our staff.  They are well informed and up-to-date.  They can be reached by phone at (530) 365-3351.

The first step towards a beautiful, healthy smile is to schedule an appointment. Please contact our office by phone at (530) 365-3351. Our scheduling coordinator will contact you to confirm your appointment.